Return Policy
We would hate to make a return policy that is long and confusing, so Bridal Glee promises that if the dresses you receive are defective, or not the same as advertised, you can send them back for a full refund or exchange. Even if you simply don’t like the dresses, you can send them back for a 70% refund of the standard sized dresses, 50% refund for the custom sized dresses. Please note that all returns must be submitted within 30 days of receiving your order.
Pictures often distort colors, so it is strongly advised that you order color swatches to view in person. A dress will not be categorized as defective, or different from advertised if you think its color looks different from online pictures. However, if your dresses look different from real-life color swatches, you can send them back for a full refund or exchange.
Cancellation Policy
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.
|
Actions |
Products |
Time Frames |
Amount Refunded |
|
|
Product Price |
Shipping Cost |
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|
Cancelation |
Customized Dresses |
within 24 hours of order confirmation |
Full Refund |
|
|
within 24-72 hours of order confirmation |
70% |
100% |
||
|
more than 72 hours of order confirmation |
50% |
100% |
||
|
Standard Dresses |
within 24 hours of order confirmation |
Full Refund |
||
|
within 24-72 hours of order confirmation |
85% |
100% |
||
|
more than 72 hours of order confirmation |
70% |
100% |
||
|
Veils & Other |
before item is shipped |
Full Refund |
||
|
Swatch cards |
within 12 hours of order confirmation |
Full Refund |
||
|
more than 12 hours of order confirmation |
0% |
0% |
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